Outbound
Met A New Contact Or Discovered A Promising Lead?
Let’s keep them engaged!
Add them to our email flow and let them learn what we’re all about.
Once you submit the form, your contact will receive 6 introductory emails over time, showcasing our products and services.
Make your outreach simple, effective, and trackable—with reportable results at your fingertips.
Telemarketing Flowchart
1) Intro
"Good morning/afternoon, this is [Your Name] from Ebrington Medical. We supply medical consumables and equipment to healthcare providers across Ireland.
Could I please check who looks after purchasing within your organisation?"
2) Gatekeeper / Reception
Ask for the person who handles purchasing. If transferred, continue to buyer script.
If a receptionist answers, use the gatekeeper replies (right-hand column).
Obtain contact Name and Email address
3) Buyer / Decision Maker
Reintroduce yourself
"I’d love to send you a quick email with our product list and contact details — what’s the best email address to send that to?"
4) Close
"Perfect — thank you! I’ll send that through right away. I may follow up in a few days to check you received it. Thanks for your time."
Gatekeeper objections — click to reveal suggested reply
“What’s it regarding?”
“We already have a supplier.”
“We’re fully stocked / we don’t need anything at the moment.”
“They’re not available / they’re in a meeting / they’re on the ward.”
“They don’t take sales calls.”
“Send it to our general inbox.”
“Email isn’t shared for privacy reasons.”
“You’ll need to speak to accounts / the manager / our head office.”
Receptionist is abrupt / protective
They ask for postal information / prefer post
They offer to pass a message on
Large Organisation Telemarketing Flowchart
1) Getting Through the Main Switchboard
“Hi there, could you please put me through to your procurement or purchasing department?”
If asked why:
“I just need to confirm the correct contact to send a short introduction email regarding medical consumables and equipment supply. No sales pitch — just a quick contact check.”
2) Connected to a Junior in Procurement
“Thanks so much for taking my call — I know you’re probably the first point of contact for suppliers.
I’m looking to check who in your team looks after consumables or medical equipment so I can email or even speak to them directly.”
Use phrases like:
• “We already supply other hospitals and clinics nationwide.”
• “Just making sure we have the right contact for when you next review suppliers.”
• “It’s just a quick database update — no sales pitch.”
3) Buyer / Decision Maker
"I’d love to send you a quick email with our product list and contact details — what’s the best email address to send that to?"
4) Close
"Perfect — thank you! I’ll send that through right away. I may follow up in a few days to check you received it. Thanks for your time."
Objections / Replies — click to reveal
General Email Address
If they refuse:
“No worries, I’ll mark it for the attention of your procurement manager. Could you confirm their name just so I get the spelling right?”
117417
40002854
